Mureka V10
Legal
Refund Policy
Last updated: March 29, 2026
Mureka V10 is a brand operated by MelogenAI. Payments are processed by Paddle, our payment provider. This policy explains when refunds may be issued.
14-Day Refund Policy
First-time subscription purchases are generally eligible for review within 14 calendar days from the initial payment date.
When Refunds May Be Approved
- Incorrect or duplicate charges
- Technical failures preventing access
- Requests within the review window with limited usage
- Required by applicable law
When Refunds Are Not Available
- Renewal payments after initial period
- Requests after the review window
- Unused service periods
- Account violations
How to Request
Contact our support team with:
- Email address associated with purchase
- Order or invoice number
- Purchase date and plan name
- Reason for refund request
Processing Timeline
We review requests within 3-5 business days. Approved refunds are processed to the original payment method.